Terms & Conditions

Our promise

We at Kent Flooring UK Ltd have made every effort to ensure that the information and content of this website is accurate and up to date. We cannot be held liable for any errors, omissions, or changes in price. All products are subject to availability. All images on the website are for illustration purposes only and are intended to give a general guide of how the product may look. The actual product may differ slightly to that in the illustration.

Ordering

We have 2 methods in which you can place your order: via the Internet on our website or by phone selected products only

Payment
All orders must be paid for in full before they will be shipped or ordered from the manufacturer.

Prices
Unless otherwise agreed in writing all orders are executed subject to prices and any relevant discounts ruling at the date of receipt of the order and any price list of the Company whether published or not will not affect the right of the Company to charge for Goods in accordance with this clause. All prices are subject to the addition of Value Added Tax at the appropriate rate. Payment of the Price quoted, the VAT must be paid at sale, which is included within the price, prior to delivery arrangements being made.

Our Right to Adjust Rates & Prices

In the event of termination, variation, or suspension of a contract on the Buyer’s instruction or by lack of instruction, the price will be adjusted to reflect the additional costs incurred by the Company. Where a price per unit has been quoted and the Buyers requires a smaller number of units to be delivered than those quoted for, the Company reserves the right to adjust the rates of prices applicable thereto.

Delivery & Delivery Cost

All Delivery information and costs can be found on our delivery policy. (Click here)

Your responsibility

You, the customer/recipient of your purchased goods must check that all flooring products are in perfect condition before using them. Lion Flooring Suppliers cannot accept any claims for damaged, faulty, or mis-described items once they have been used or fitted. Such use or fitting shall be taken as proof that the buyer has accepted that the goods are in perfect condition. You must accept full responsibility for the suitability of the items ordered for the purpose to which they are used.  

 

Our Returns and Cancellation Policy 

All Returns/Refunds and cancellation information can be found on our returns and cancellation policy (Click here)

 

 

General Warranty

Warranties are only applicable for the original purchaser, and a receipt of purchase must be provided. Any damage, made intentionally, occurring during fitting or which due to negligence, malice, removal fire, water damage and similar events will void the warranty. Similarly, spots which have appeared following the use of an unsuitable chemical product or improper cleaning method, are not covered by the warranty. Other costs incurred during the replacement of the new flooring will not be covered. In the event of a disagreement, an independent expert will be appointed to inspect the flooring on site. Statutory rights are not affected.

Faulty Goods

All goods must be of satisfactory quality, as described and fit for purpose, if not they are legally faulty, return them within 7 days for a full refund.

Events Beyond Our Control

We shall have no liability to you for any failure/delay in supply and delivery, in each case that is caused by an event or circumstance beyond our reasonable control, including accidents, extreme weather conditions, fire, explosion, floor, storm, earthquake, natural disaster, failure of telecommunication networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts of restraints of Government and imposition of restrictions on imports or exports.

Privacy Policy

We protect your personal data in strict accordance with the principles of the Data Protection Act (1998) and the European Union Data Protection Framework Directives and only store the data necessary for accounting, marketing, sales, public relations, and record keeping maintaining and improve the trading relationships between the company and its customers and suppliers.  All debit/credit card details are held securely and only transmitted in encrypted form in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).